Vihar
Manager - Technology & Strategy @TELUS
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WORK HISTORY
Manager - Technology & Strategy @TELUS
Calgary, AB, CA
Leading a world-class Technology Strategy team driving the strategic deployment and transformation of next-generation fibre access networks. Our core mission is to achieve operational excellence, maximize Time to Revenue, ensure Schedule Predictability, and deliver a superior Customer Experience through a \'Customer First\' mindset.Specialize in creating and executing robust, long-term roadmaps for large-scale broadband builds, leveraging a solid understanding of telecommunication networks, engineering, and construction processes. As a leader, I focus on building, coaching, and transforming geographically diverse teams, ensuring an inclusive environment that encourages mutual growth and high engagement.My expertise covers the full lifecycle of technology deployment, including:Strategic Planning & Process Optimization: Driving efficiency through standardization and best practices across all construction disciplines.Project & Risk Management: Overseeing all aspects of project execution, conducting proactive risk assessment across build streams (inside plant, outside plant, materials).Contract & Vendor Management: Negotiating and managing critical SLAs and partner relationships to resolve performance gaps and maintain quality.Change Management: Implementing new initiatives and supporting automation to modernize platforms and deliver incremental business value.Leverage strong financial acumen and performance management systems (scorecards) to align all technology investments directly with strategic business outcomes.
EDUCATION
National Institute of Labour Education and Management
Diploma in International Business Management, Internation Buisiness
North Maharashtra University
B.E., Electronics and Teleacommunication
SKILLS
ABOUT VIHAR
Highly accomplished and results-driven Telecommunications Manager with 19 years of experience in project management, network deployment, and service delivery leadership. I currently lead the strategic planning and execution for a world-class fibre access network deployment team, driving transformation across outside plant (OSP) construction and network modernization initiatives.My focus is on translating technology strategy into measurable business outcomes, specifically optimizing Time to Revenue, guaranteeing Schedule Predictability, and delivering superior Customer Experience through rigorous quality standards.Key areas of expertise and impact:Strategic & Process Leadership: Creating robust, long-term roadmaps for large-scale broadband builds. I drive operational efficiency by standardizing best practices, conducting root-cause analysis for inefficiencies, and leading process automation efforts (including experience with ITIL and PRINCE2 methodologies).Team & Change Management: Building and transforming geographically diverse, high-performing teams. I champion an inclusive culture, ensuring alignment, high engagement, and operational readiness during critical system and process evolution.Project Governance & Risk: Proven ability to manage complex, end-to-end projects across their entire lifecycle (initiate, plan, execute, control, close). This includes proactive risk assessment and mitigation across all streams: inside build, outside build, and materials availability.Vendor & Financial Control: Expert in negotiating and managing high-stakes contracts and SLAs with external partners, successfully resolving performance gaps and leveraging strong financial acumen to manage scorecards and align technology investments with corporate goals.Committed to leveraging my technical expertise and leadership skills to drive impactful outcomes and continually optimize performance in the telecommunications industry.
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