Vihar Mhaiskar
Account Manager @Keka HR
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WORK HISTORY
Account Manager @Keka HR
Hyderabad, IN
Revenue Growth & Upselling:• Drive upsell opportunities by identifying additional HR modules that enhance client experienceand productivity.• Develop a deep understanding of the client’s usage patterns, business needs, and expansionpotential.• Proactively engage clients to educate them on the value of additional features, premium plans, orhigher-tier services.Cross-Selling & Business Expansion:• Identify potential cross-sell opportunities by analysing industry trends and the client’s businessmodel.• Recommend relevant products/modules that complement their existing setup.• Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies.Client Relationship Management:• Build and maintain strong relationships with key stakeholders within client organizations.• Conduct regular business reviews with clients to assess their evolving needs and align solutionsaccordingly.• Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue.Collaboration & Reporting:• Work closely with the CSM and Sales teams to track customer lifecycle stages and identifyexpansion opportunities.• Maintain accurate records of client interactions, upsell/cross-sell efforts, and deal progress in theCRM.• Share client feedback with internal teams to improve product offerings and service experience.
EDUCATION
Bishop westcott boys school ,Ranchi
Senior secondary education ICSE
Sri Chaitanya College of Education
Higher secondary education AISSCE, Biology, General
Kalinga Institute of Industrial Technology, Bhubaneswar
BTech - MTech integrated , Biotechnology
ABOUT VIHAR MHAISKAR
Results-driven Account Manager with experience in managing and expanding enterprise and mid-market accounts in B2B SaaS. Skilled in driving revenue growth through upselling and cross-selling HR tech solutions by deeply understanding client needs, usage patterns, and business goals.Passionate about building long-term client relationships, acting as a trusted advisor, and collaborating cross-functionally with Sales, CSM, and Product teams to deliver measurable customer and business outcomes.I have a strong educational background in biotechnology, with an integrated Master of Technology from Kalinga Institute of Industrial Technology, Bhubaneswar. During my studies, I gained valuable experience in manufacturing and testing viral transport medium and kits, such as ELISA and NAEK, as well as managing quality assurance processes and documentation, following ISO standards. I have also completed multiple certifications and training programs related to my field, such as Covid-19 contact tracing, food and science technology, and drug development.
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