Vigneshwaran S

About Vigneshwaran S

Professional with 18 years of experience in banking, non-banking financial companies (NBFCs), insurance, customer service, team building, and stakeholder management. Capable of planning and leading comprehensive sales strategies to achieve business goals. Proficient in directing the creation of sales support tools and managing sales campaigns for tracking business performance and efficiency. Possesses strong conceptual, analytical, and presentation skills with business acumen to contribute to organizational objectives. Able to collaborate effectively with business managers to formulate goals, develop long-term plans, resolve variances, refine forecasts, and identify opportunities for improvement.\"

Experience

1. Senior Manager

   TVS Credit Services Ltd.

   Jan 2020 — Present · Chennai, IN

   Handling the Insurance Department (Third-party products) and Value-Added Services.2. Across PAN India, managing insurance products such as Credit Shield insurance, Health insurance, Motor insurance, and Cancer Care products.3. Managing value-added service portfolios across India (Tele-Consultation/OPD, Diagnostic and Dental Consultation, Preventive Health Check-Up, Diet Consultation).4. Handling the following portfolios: Two-Wheeler, Consumer Durables, Used Commercial Vehicle, Used Car, Tractor, Cross-sell PL, MSME Business Loans.5. Handling claims-related activities and coordination with related stakeholder groups.6. Imparting training to the team members and the sales team and conducting monthly meetings (region level) to gather feedback on the processes and penetration improvement.7. Monitoring the performance of team members and ensuring penetration targets are achieved and maintained. Offering valuable solutions to businesses and providing suggestions for service improvements.8. Conducting regional/location-level competitions in terms of penetration improvement, persistency, quality, and delivery on regional service indicators and benchmarking levels across competition.9. Negotiating on pricing and premiums with insurance companies and managing all claim processes.10. Stakeholder management within the corporate office includes the HR team, finance, internal and external auditors, insurance channel partners, and branch office staff across 21 states and more than 200 branches. Efficaciously attaining SLA on various business parameters.11. Managed the new business process and ensured the processing of the advisor kit as per the set procedures of IRDA. Processed renewals and managed the retention process. Handled customer inquiries, requests, and complaints, ensuring timely resolution. Managed all branch administration activities.

Education

• University of Madras

  B.Sc

  2002 — 2005