Vigneshwaran Magendran

Customer Service Manager | Experienced People Manager | Project Management Professional | Six Sigma Yellow Belt | Process Improvement Advocate | Cross-Functional Leader | Intellectually Curious | Gen AI Enthusiast

Role
Customer Service Manager at Amazon
Location
Coimbatore, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vigneshwaran Magendran

Customer-focused leader with 8 years of progressive experience in technology-driven customer support, including 4 years successfully managing diverse teams of 25-30 members across North America time zones. Proven track record of driving operational excellence, achieving $800K in annual cost savings through process optimization and automation initiatives. Lean Six Sigma Black Belt certified professional recognized multiple times for outstanding leadership and customer obsession at Amazon. Demonstrated expertise in implementing data-driven solutions, managing cross-functional projects, and developing high-performing teams. Proficient in business intelligence tools (AWS QuickSight, PowerBI), collaboration platforms (SharePoint, Confluence, Asana), and AI/ML technologies.

Experience

  1. Customer Service Manager

    Amazon

    May 2021 — Present · Coimbatore, IN

Education

  • Mahendra Engineering College

    Bachelor of Engineering (B.E.)

    2013 — 2017

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Vigneshwaran Magendran — Customer Service Manager at Amazon in Coimbatore, IN | Unifers