Vigneshwaran Magendran
Customer Service Manager | Experienced People Manager | Project Management Professional | Six Sigma Yellow Belt | Process Improvement Advocate | Cross-Functional Leader | Intellectually Curious | Gen AI Enthusiast
- Role
- Customer Service Manager at Amazon
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Vigneshwaran Magendran
Customer-focused leader with 8 years of progressive experience in technology-driven customer support, including 4 years successfully managing diverse teams of 25-30 members across North America time zones. Proven track record of driving operational excellence, achieving $800K in annual cost savings through process optimization and automation initiatives. Lean Six Sigma Black Belt certified professional recognized multiple times for outstanding leadership and customer obsession at Amazon. Demonstrated expertise in implementing data-driven solutions, managing cross-functional projects, and developing high-performing teams. Proficient in business intelligence tools (AWS QuickSight, PowerBI), collaboration platforms (SharePoint, Confluence, Asana), and AI/ML technologies.
Experience
Customer Service Manager
May 2021 — Present · Coimbatore, IN
Education
Mahendra Engineering College
Bachelor of Engineering (B.E.)
2013 — 2017
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