Vignesh Rajagopal

Experience

1. Program Manager

   Amazon

   May 2019 — Present · Chennai, IN

   July 2022 - Current CMT Product team is responsible for leveraging competitive intelligence to conceptualize and develop products & strategies that drive price sharpness and superior customer experience. We own the product lifecycle, its roadmap and user experience. We also evangelize CMT’s capabilities & identify opportunities to collaborate with external teams to improve price perception, automation and key business metrics. Our customers are CMT Business Operations, Retail and 3P pricing teams and category teams across countries, with whom we partner to ideate, develop, launch and drive adoption of new Products.• Own WBR reporting and goals for the project pipeline across CMT (CGT, Mapping, Audit) teams.• Successfully launched 2 programs – Perceived Equivalents (PERQ) and Physical Store Monitoring (PSM), thus improving coverage by 21%. • Drive launch of MMT tool, tech enhancements in pricing teams to consume PERQ signals down the stream and setup process for Mapping, Audit, Crawl and Price publish. • Pilot additional PERQ attributes such as Flavor/Scent/Material and tier 2 attribute combinations to expand the scope for better price commitment to end customers.April 2021 -June 2022Led the WWROC initiatives to integrate EU and NA ROC teams into a Global ROC team. ATS across the globe would leverage complementary disruption flows to deliver better customer experience, improve associate productivity (5.8% productivity benefit) and enable process parity leading to standardize customer experience across regions.• Responsible for building framework and tool for integrated labor pooling in Disruption Management System• Drive the onboarding plan and to track the compliance %, improved from 35% to 90% in span of 3 weeks• Parity exercises – Global SOP building, Tech readiness and Workaround establishment• Building use cases for DM platform yielding benefits of EU & NA team through labor, global shifts, capacity sourcing & automation benefits ($2M savings)

Education

• SSN College of Engineering

  Bachelor of Technology (BTech), Information Technology

  2010 — 2014

• Faculty of Management Studies - University of Delhi

  Master of Business Administration - MBA, Operations, Information Technology

  2017 — 2019