Vignesh V
O365, Power Platform, Service Delivery Lead - Sharepoint Consultant, Development and Administration.
- Role
- Service Delivery Specialist at IBM
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vignesh V
Professional Experience of 12 years as a SharePoint Analyst. Played a vital role in Operational delivery, Proven track record of performance, inspiring organisational leadership and management, development of culturally diverse teams and people, and collaborating across business and functions while working in a fast paced business with ever evolving technology.On Technical part: Worked extensively on Microsoft Sharepoint: Site Collection Administration, Developing Sharepoint sites and Search, Migration, Production Support, Maintenance and SharePoint training. TECHNICAL SKILLS Microsoft Technologies: PowerApps, Office365/SharePoint online/2013/2010/2007/2003, Azure, AWS Ticketing Systems : ServiceNow Frameworks : ITIL, CSMExperienced SharePoint Application Support Analyst, PowerApps, Designer & Maintenance, Operations and Support in IBM. Expertise in Designing Site Templates, List Templates, Site Columns, Master Pages, Layout Pages Content Types, Custom Web Parts, Workflows: Share Point Designer Workflow, Custom Document Library and Web Forms in SharePoint.
Experience
Service Delivery Specialist
May 2020 — Present · Chennai, IN
Responsible for ensuring the effective delivery of services to clients or internal stakeholders. This includes managing day-to-day service operations, ensuring SLA compliance, leading service improvement initiatives, and maintaining high levels of customer satisfaction. The SDM acts as the primary point of contact between the delivery teams and the client/business.Key Responsibilities:Service Management, Ensure consistent delivery of services in line with SLAs and KPIs, Oversee incident, problem, change, and request management processes, Monitor service performance metrics and produce regular reports.Client Relationship Management:Build and maintain strong relationships with key stakeholders.Conduct regular service review meetings with clients/business units.Address escalations and drive resolution of complex issues.Team Leadership & CoordinationLead and mentor service delivery teams or vendor partners.Collaborate with internal support teams (Infrastructure, Security, Applications).Manage resource allocation and optimize team performance.Continuous ImprovementIdentify areas of improvement and implement service enhancement plans.Lead root cause analysis and drive corrective actions.Proactively identify and mitigate risks to service delivery.Performance and compliance with contractual terms.
Education
Jobs in Tamil Nadu India
Bachelor's degree
2007 — 2011
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