Vignesh Ramankutty
Assistant General Manager | Customer Experience & Operations Leader | 16+ yrs in Contact centers | Driving Lead Generation, CX Excellence & P&L Growth | Real Estate, E-Com, Telecom & Retail
- Role
- Assistant General Manager at NoBroker.com
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vignesh Ramankutty
Customer Service & Operations Leader with 17+ years of experience driving performance…
Experience
Assistant General Manager
May 2023 — Present · Bengaluru, IN
Driving large scale operations and growth initiatives to maximize efficiency, customer satisfaction, and business profitability. Leading a team of 230+(160 calling agents & 70 FRMs), with a strong focus on lead generation, conversion and cost optimization• Achievements include scaling up the daily lead generation by 56%, also improving lead conversion by 60% and reducing cost per listing• Consistently maintained shrinkage below 5% and attrition below 7%, with majority as voluntary exits. Skilled in P&L management, process excellence, team development and delivering high impact operational results
Education
Dr. C. V. Raman University, Kota Bilaspur
B.A
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