Vignesh Rajendran
Driving Seamless Delivery Experiences |Delivery Relationship Lead at Cookr.in | Last mile Delivery Operations Specialist|Ex Food panda, Bigbasket BB daily, Suprdaily(Swiggy),Cars24, Goglint.in
- Role
- Delivery Relationship Lead at Cookr
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vignesh Rajendran
Results-driven Fleet & Delivery Operations Manager with 5+ years of experience optimizing…
Experience
Delivery Relationship Lead
Mar 2023 — Present · Chennai, IN
As the Delivery Relationship Lead overseeing last-mileoperations, I will manage and optimize the deliveryfleet to ensure timely, efficient, and cost-effectiveservices, this role is strategic thinking with strongleadership skills and a passion for operationalexcellence.Spearheaded end-to-end delivery partner management across the Bengaluru,Chennai, coimbatore, Cochin, Hosur region, ensuring seamless onboarding, engagement, and retention.Built and maintained strong relationships with over 100+ active delivery partners, enhancing trust, communication, and operational efficiency.Collaborated with operations, logistics, and product teams to streamline last-mile delivery processes and improve overall partner experience.Implemented performance monitoring systems to track delivery efficiency, reduce cancellations, and improve SLA adherence.Conducted regular training sessions, feedback loops, and support interventions to empower delivery partners and resolve ground-level challenges.Played a key role in scaling the delivery fleet during high-demand periods, ensuring zero downtime and consistent customer satisfaction.Advocated for delivery partner needs within internal teams, contributing to policy updates and app feature enhancements based on ground insights.Key Tools & Skills: Partner Onboarding | Last-Mile Operations | Fleet Management | Relationship Building | Performance Analytics | Communication | Problem Solving
Education
State institute of commerce
Diploma
2014 — 2017
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