Vignesh Rajaram

About Vignesh Rajaram

As a ServiceNow ITOM Expert at BCE Global Tech, I bring 10+ years of hands-on experience in designing and delivering scalable ITOM solutions that drive operational excellence. I help organizations implement end-to-end ServiceNow platforms across ITSM, CMDB, Discovery, ITOM, ITAM, and Integrations, ensuring on-time delivery, high quality, and measurable business outcomes.I hold multiple certifications, including ServiceNow CSA, CIS – Discovery, Service Mapping, Event Management, ScienceLogic SL1, ITIL® 4, and have hands-on expertise with platforms such as New Relic, Dynatrace, and Cymmetri IAM. My approach blends deep technical expertise with strategic thinking to streamline IT operations, reduce risk, and maximize platform value.I have successfully led and delivered 15+ end-to-end ITOM implementations for enterprise clients, consistently improving service reliability, CMDB accuracy, and incident resolution outcomes. I also play a key role in pre-sales engagements, designing and demonstrating tailored ITOM solutions while translating complex technical capabilities into clear business value. Let’s connect if you’re looking to modernize and transform your IT Operations Management strategy with ServiceNow and AIOps. What I Bring:Architecture & Design Leadership: Owned HLD/LLD, SDD/TDD, architecture diagrams, and stakeholder-ready solution presentations for new and complex ServiceNow implementations.Proven Delivery Excellence: Led enterprise-scale implementations across ITSM, CSM, ITOM, and ITAM, delivering up to 30% efficiency improvements.Upgrade & Customer Success Champion: Actively involved in multiple ServiceNow upgrades, earning 5/5 CSAT ratings from customers.Thought Leadership & Mentorship: Passionate about mentoring teams, driving innovation, and staying ahead of ITOM and observability trends.Operational Impact- Achieved >90% service mapping accuracy and improved root-cause analysis- Reduced MTTR by 40% through automation and performance optimization- Cut incident resolution time by 35% using AI-driven categorization- Increased asset and CMDB accuracy by 40% with automated Discovery solutions

Experience

1. Senior Engineer i

   BCE Global Tech - A Bell Canada Company

   Dec 2025 — Present

Education

• Angel College of Engineering and Technology

  Bachelor of Technology (B.Tech.), Information Technology

  2011 — 2015

• Bishop Ubagaraswamy Higher Secondary School

  High School, Biology, General

  2009 — 2011

Skills

• Ccna
• Rhel 7
• Mcsa
• Red Hat Linux
• Vmware
• Active Directory
• Linux Firewalls
• Dynamic Host Configuration Protocol (Dhcp)
• Domain Name System (Dns)