Vignesh R K

About Vignesh R K

ITIL (ITSM Remedy) professional with 3+ years of experience as a Change Coordinator atTCS, specializing in Global Banking Change and Release Management. Experienced in managing end-to-end change processes in Agile environmentsusing JIRA, ensuring smooth implementations for BFSI APAC Asia clients,specifically Bank of America. Skilled in release governance, CAB and eCAB approvals, stakeholdercoordination, and compliance with change window timelines. Adept at risk assessment, test approvals, pre/post-audit documentation, andbusiness EOL/NPT migrations. Possesses strong technical expertise in Unix/Linux, handling RHEL servers viaPuTTY, managing production implementations, health checks, upgrades, andremediation activities.I started my career at TCS, where I progressed from a Systems Engineer to a Change Management, working on change, incident, and request fulfillment processes. I also collaborated with internal and external auditors for various audits and delivered high-quality service integration solutions. I am passionate about leveraging data visualization and data science to improve IT service performance, customer satisfaction, and business outcomes.Roles and Responsibilities: Manage ITIL-based Change and Release Management processes, ensuringadherence to governance protocols and change window timelines. Actively participate in Release and Change Approval Boards, overseeing CAB andeCAB approvals. Conduct JIRA MRA2 Change Board reviews, ensuring ITSM compliance and riskassessment. Develop and manage DTS plans, including cutover runbooks and implementationplans, collaborating with development and business teams. Analyze test plans, conduct risk assessments, and obtain necessary approvalsfrom business units, application managers, and CAB. Oversee material and non-material projects, ensuring Go/No-Go approvals forseamless change implementation. Manage business EOL/NPT migrations, ensuring minimal disruption toproduction environments. Handle stakeholder communication, pre/post-audit documentation, andcompliance reporting. Work in an Agile framework, utilizing JIRA Boards for efficient tracking andmanagement of change requests. Possess technical expertise in Unix/Linux, managing RHEL servers via PuTTY,executing system health checks, upgrades, and remediation activities duringproduction implementations.

Experience

1. Itil Change and Release Management (Change Coordinator)

   Tata Consultancy Services

   Mar 2022 — Present · Chennai, IN

   Roles and Responsibilities: ITIL (ITSM) professional with 3+ years of experience as a Change Coordinator atTCS, specializing in Global Banking Change and Release Management. Experienced in managing end-to-end change processes in Agile environmentsusing JIRA, ensuring smooth implementations for BFSI Asia clients,specifically Bank of America. Skilled in release governance, CAB and eCAB approvals, stakeholdercoordination, and compliance with change window timelines. Adept at risk assessment, test approvals, pre/post-audit documentation, andbusiness EOL/NPT migrations. Possesses strong technical expertise in Unix/Linux, handling RHEL servers viaPuTTY, managing production implementations, health checks, upgrades, andremediation activities.Project : BFSI Unit - Bank of America Project Manage ITIL-based Change and Release Management processes, ensuringadherence to governance protocols and change window timelines. Actively participate in Release and Change Approval Boards, overseeing CAB andeCAB approvals. Conduct JIRA MRA2 Change Board reviews, ensuring ITSM compliance and riskassessment. Develop and manage DTS plans, including cutover runbooks and implementationplans, collaborating with development and business teams. Analyze test plans, conduct risk assessments, and obtain necessary approvalsfrom business units, application managers, and CAB. Oversee material and non-material projects, ensuring Go/No-Go approvals forseamless change implementation. Manage business EOL/NPT migrations, ensuring minimal disruption toproduction environments. Handle stakeholder communication, pre/post-audit documentation, andcompliance reporting. Work in an Agile framework, utilizing JIRA Boards for efficient tracking andmanagement of change requests. Possess technical expertise in Unix/Linux, managing RHEL servers via PuTTY, executing system health checks, upgrades, and remediation activities during production implementations.

Education

• Dhirajlal Gandhi College of Technology

  Bachelor of Engineering - BE

  2017 — 2021