Vignesh G

Role: Deputy Manager - Lead Technical Writer at Deloitte
Location: Bengaluru, IN
LinkedIn followers: 500 followers

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About Vignesh G

Vignesh is a Deputy Manager - Lead Technical Writer at Deloitte with 8+ years of…

Experience

Deputy Manager - Lead Technical Writer
Deloitte
Jun 2024 — Present · Bengaluru, IN
Owned the end-to-end product content experience for a suite of internal financial products — compensation tools, transfer-pricing workflows, and a finance automation platform used across Deloitte\'s global network.Defined the function from scratch — scope, content roadmap, lifecycle processes, and cross-team delivery model across PM, Design, Engineering, and QALed discovery for the product help site — conducted user interviews, mapped journeys, identified friction, and partnered with engineering to ship the solution; reduced outsourcing costs by $1,200 and cut support dependencyMigrated 30+ product documents into a centralised help portal, reducing support tickets by 30% and improving product discoverabilityUsed journey mapping and user research to identify friction across core workflows, driving UX improvements that lifted user satisfaction by 43%Analysed edge cases and non-happy paths across product flows — identified UX mismatches in logic and user journeys, and influenced design and product decisions without direct authority, driving measurable improvements across multiple workstreamsDefined success metrics aligned to adoption, satisfaction, and support deflection — tracked against OKR-style outcomes.

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Current company

Deloitte

Business Consulting and Services · 10K employees · Founded 1845 · Worldwide, Worldwide, OO

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more. The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

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