Vigdis Gjerde
Seasoned Customer Success Leader - Dedicated to client satisfaction & employee development.
- Role
- Manager, Service Coordinators - Client Support Services at WEX
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Vigdis Gjerde
Customer service/ call center leader with 8+ years’ progressively expanding…
Experience
Manager, Service Coordinators - Client Support Services
Jun 2018 — Present · Fargo, ND, US
o Make recommendations to and collaborate with directors regarding strategic planning road mapping for year-end around continued growth, performance optimization, team leadership, and risk mitigation. o Lead up to 17 team members and 2 supervisors, reporting directly to department director.o Own departmental interviewing, hiring, onboarding, performance management, and process improvement.o Coached teams to achieve 100% KPI satisfaction rate during non-system maintenance months since 2017.o Closely monitor and mentor associates around key metrics including time to answer, wait time, response rate, and time to resolution.o Regularly perform quality control through listening to associate calls and providing direction for improvement where appropriate.o Run monthly call center reports, observe stat trends, and address areas of improvement for teams and individuals.o Maintain optimal staffing levels, managing emergency coverage schedule as well as resolution of especially complex or escalated calls as needed.
Education
University of Nevada-Las Vegas
Social Work
2008 — 2010
Professional Institute of Massage Therapy
Massage Therapy, Massage Therapy
1999 — 2000
Academy of Hair Design
Esthetician, Esthetics
2010 — 2010
University of Phoenix
Social Work
2006 — 2008
Skills
- Customer Service
- Resorts
- Spa
- Therapeutic Massage
- Wellness
- Deep Tissue Massage
- Swedish
- Craniosacral Therapy
- Aromatherapy
- Hospitality
- Healing
- Hotels
- Trigger Point Therapy
- Bodywork
- Chair Massage
- Pre-Opening
- Lymphatic Drainage
- Medical Massage
- Body Wraps
- Relaxation
- Shiatsu
- Thai Massage
- Skin Care
- Prenatal Care
- Cpr Certified
- Holistic Massage
- Holistic Health
- Hospitality Industry
- Public Speaking
- Strategic Planning
- Reiki
- Treatment
- Reflexology
- Therapists
- Chemical Peels
- Nutrition
- Neuromuscular Therapy
- Beauty Industry
- Essential Oils
- Wellbeing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.