Viet Nguyen
IT Specialist
- Role
- IT Support Specialist at Techmd
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Viet Nguyen
With a strong foundation in technical support and information technology infrastructure…
Experience
IT Support Specialist
May 2025 — Present
Work tickets that are assigned in order of SLA Assess, plan, and resolve Tier 2 issues efficiently and effectively to ensure minimal disruption to customer operations Be available for P1 escalations and prepared to assess site outages and perform disaster recovery at any given moment Follow up with IT Support Specialist I escalations and provide insight regarding resolutions Strong priority management
Education
California State University, Long Beach
Cybersecurity
2020 — 2021
Southern New Hampshire University
Bachelor of Science - BS, Computer and Information Sciences, General
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