Stephanie Viers
- Role
- Manager of Customer Success at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Manager of Customer Success
Apr 2022 — Present
Smartsheet (NYSE: SMAR) is a modern work management platform that empowers companies of all sizes to scale and deliver value as business requirements evolve. • Manages a team of customer success managers (CSMs) and drives strategy to retain and expand customers usage of Smartsheet • Collaborates with leaders cross-departmentally to ensure a unified strategic vision for customer growth and retention • Interviews, hires, and onboards CSMs to ensure healthy departmental growth with top talent • Drives and collaborates on initiatives to ensure continuous improvement of departmental processes and scale • Consistently takes a data-driven approach to assess business trends, forecast, and pivot team strategy
Skills
- Writing
- Customer Service
- Microsoft Suites
- Project Coordination
- Historical Research
- Museums
- Community Outreach
- Microsoft Excel
- Brand Development
- Adobe Creative Suite
- Public Speaking
- Research
- Exhibit Design
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