Vien Pham
Full-Stack Web Developer | NodeJS | ReactJS
- Role
- Tech Support Associate at Infosys
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Vien Pham
Houston-based IT professional with 4+ years of experience in network provisioning…
Experience
Tech Support Associate
Jun 2021 — Present · Phoenix, AZ, US
Supported enterprise client projects in networking, production support, and software development testing- Applied strong problem-solving, documentation, and communication skills in high-volume environments.Client: Lumen Technologies – Network Engineer | Mar 2025 – Present (Remote)- Reviewed and processed transport service disconnect orders for protected circuits (RED/BLUE paths)- Used EMS/NMS systems (Ciena ON-Center, Infinera DNA) for circuit deprovisioning- Updated inventory tools (TIRKS, Metasolv) to maintain accurate network records- Ensured compliance with standard operating procedures to avoid service impacts.Client: CVS Health – CTE/Production Support | Jul 2022 – Mar 2025 (Remote)- Conducted functional and regression testing identifying and reporting production bugs- Performed SQL and data validation and testing to ensure accurate data migration- Executed stress post-certification updates to verify system performance.
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