Vidya Singh
Management Trainee
- Role
- Management Trainee Team Lead at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Management Trainee Team Lead
Oct 2023 — Present · Gurgaon, IN
As a B2B Accounts Receivable Collection Team Lead, I oversee a team of 10 Collection Specialists, ensuring efficient debt collection and reducing bad debt while maintaining strong client relationships. My role involves managing and optimizing the end-to-end collections process, implementing strategies to improve cash flow, and minimizing outstanding receivables. I lead my team in proactive follow-ups on overdue accounts, negotiating payment plans, and resolving disputes in collaboration with internal departments. Additionally, I monitor key performance metrics, provide training and support to my team, and leverage automation tools to enhance efficiency. With a strong focus on compliance, risk assessment, and customer service, I work to drive continuous improvement in the B2B collections process while safeguarding the company’s financial health.
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