Vidya Saroj
Sales & Customer Operations | Order Management | ERP & CRM
- Role
- Sales Executive at Atco Engineer Pvt Ltd
- Location
- Bengaluru, GJ, IN
- LinkedIn followers
- 500 followers
About Vidya Saroj
Results-driven Sales and Customer Operations professional with over 3 years of experience in sales coordination, client servicing, and end-to-end order management across consumer electronics, mechanical/manufacturing, and educational sectors.Experienced in quotation preparation, dispatch planning, payment and LC follow-ups, demand forecasting, and resolving customer complaints through strong cross-functional coordination with sales, purchase, quality, logistics, and production teams. Known for ensuring timely order execution, maintaining customer satisfaction, and supporting process improvements.Kindly reach out to me at v••••••••@gmail.com for opportunities or professional connections.
Experience
Sales Executive
May 2025 — Present · Vapi, IN
Supported sales execution through effective use of the Ariba portal for order confirmations, e-auction participation, and timely rate submissions* Managed end-to-end sales coordination, including quotation preparation, resolving client and purchaser queries, and proactive follow-ups to convert inquiries into confirmed Purchase Orders* Created dispatch plans against client Purchase Orders, shared ETA details, communicated changes, and coordinated with logistics teams to ensure timely deliveries* Proactively handled urgent client requirements by coordinating with purchasers and logistics teams to achieve deliveries ahead of lead time* Followed up with clients for demand forecasts, maintained forecast data, and shared insights with purchase and logistics teams for advance stock planning and timely delivery of regular orders* Handled customer complaints and material rejections by maintaining records, conducting root cause analysis, and coordinating corrective actions with Quality, Purchase, and Logistics teams* Collected, documented, and maintained client feedback and suggestions at regular intervals to support continuous service improvement* Actively participated in audits by providing required data and documentation to ensure smooth and compliant audit processes* Managed proforma invoice preparation, advance payment collection, and LC document follow-ups to ensure timely dispatch against Purchase Orders
Education
Savitribai Phule Pune University
Bachelor of Commerce - B.Com
Dr. D. Y. Patil Vidyapeeth
Master of Business Administration - MBA, Finance and Financial Management Services
2020 — 2022
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