Vidya S

About Vidya S

With over 13 years of experience in Project Quality & Compliance. Certified Six Sigma…

Experience

1. Quality Manager

   HCLTech

   Jan 2024 — Present · Bengaluru, IN

   Leading the setup of a comprehensive quality management framework while transitioning processes from legacy systems (Accenture) to support new R&D objectives• Managing approximately 180 concurrent projects globally, ensuring on-time delivery and resource allocation, project planning, and timeline coordination to ensure on-time delivery• Handling project completions, TOC initiation, and cross-team support to meet deadlines.• Monitoring CPI, KPI, and GPI metrics globally to assess project efficiency.• Managing soft/hard booking of PMs, OMs, Account Managers, Solution Architects, etc, ensuring the right skills for each project.• Initiating budget/project extension discussions with customers when needed.• Delivering global leadership reports for VPs and Directors on metrics, compliance, and project health.• Mentoring PMs and PM Leads on metric trends and penalty avoidance.• Managing the CSAT survey process and ensuring timely feedback collection.• Driving the implementation of quality frameworks and best practices, conducting audits and reviews to ensure compliance with Verizon requirements and organizational standards.• Collaborating with stakeholders and cross-functional teams to define project objectives, develop planning schedules, and establish key performance indicators (KPIs) for continuous monitoring and reporting.• Analyzing performance metrics and root causes identifying improvement opportunities, and initiating action plans that enhance efficiency, scalability, and consistency across projects globally.

Education

• Bharathiar University

  M.Sc (Information Science and Management), Computer and Information Sciences and Support Services

• Bharathidasan University

  M.Sc (Information Science and Management ), Management and Computer Science