Vidya Marathe
Transformational Leader Driving Customer Excellence & Inclusion | Built High-Performing Teams Across Global Operations | ICF-Certified Coach & Mentor Empowering Growth
- Role
- Customer Experience Manager at Henkel
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vidya Marathe
A dynamic professional with over 20 years of expertise across customer-facing operations, integrated supply chain, service delivery, stakeholder management and process optimization. Proven ability to lead large, high performing teams and drive organizational excellence in global customer service operations. Adept at spearheading transformational change, ensuring superior client satisfaction, and delivering measurable results in fast-paced environments. Committed to achieving strategic objectives, enhancing productivity, and maintaining operational efficiency with a strong ownership mindset and impactful communication.As a coach, I offer my clients a psychologically safe and non-judgmental environment that fosters trust, reflection, and authentic growth. Through deep listening and meaningful dialogue, I enable individuals to explore their thoughts freely and uncover new perspectives
Experience
Customer Experience Manager
Jan 2026 — Present · IN
Education
INSEAD
Dow Female Leadership Program, Organizational Leadership
Mumbai University Mumbai
Bachelor of Commerce (B.Com.), Business/Commerce, General
1991 — 1996
International coach federation
Certified Competent Coach, Coaching
APICS
CSCP(Certified Supply Chain Professional), Supply Chain Operations
Skills
- Product Development
- Strategic Planning
- Customer Service
- Management
- Six Sigma
- Project Management
- Process Improvement
- Leadership
- Microsoft Office
- Manufacturing
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