Vidya Kumar
Data Analyst @ATB Financial
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WORK HISTORY
Data Analyst @ATB Financial
AB, CA
Evaluated various metrics to measure accuracy of existing client care forecasts.• Lead a ML initiative to improve call volume prediction for a forecast horizon of 8 weeks - The best model was Light-GBM that had decreased the forecast error by 30%.• Redefined existing metrics and upgraded dashboards to help track agent absences and activities, overall team performance.• As part of data migration project, I was involved in data mapping, data transformation, report migration.• Provided support to build data pipelines to pull data from API and upload it to bigquery using Airflow.
EDUCATION
The University of Texas at Dallas
Master's degree, Business Analytics
BITS PILANI Dubai campus
B.E(Hons), Electronics and Communication Engineering
SKILLS
ABOUT VIDYA KUMAR
Data enthusiast with 4+ years of experience in interpreting and analyzing data to drive…
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