Vidya Bhooshan

About Vidya Bhooshan

Dedicated and performance-driven IT Infrastructure & Operations Specialist with over 10+ years of hands-on experience in managing large-scale IT environments, securing infrastructure, and leading high-performing technical teams. Currently serving as Assistant Manager – IT at ProcDNA Analytics, where I oversee multi-site IT operations supporting 350+ users, cloud infrastructure (Azure, AWS, M365), and endpoint security tools (Fortinet, Zscaler, Sentinel One).I specialize in: Strategic IT management and policy enforcement aligned with ISO 27001:2022 Cloud & virtualization: Azure AD, Intune, OneDrive, SharePoint, Exchange Online Endpoint protection and IT security compliance Hardware/software troubleshooting and remote desktop support Vendor and asset lifecycle management with AMC optimization Delivering seamless IT project rollouts, migrations, and audits across locationsAwarded Employee of the Year and Client Hero for impactful project execution including relocation of 6 offices. Passionate about solving complex tech challenges, mentoring teams, and aligning IT with organizational goals. Open to roles in IT leadership, infrastructure strategy, and secure digital transformation initiatives.

Experience

1. Information Technology Manager

   CustomerInsights.AI

   Oct 2025 — Present · Gurugram, IN

   As an IT Manager, I lead end-to-end IT Infrastructure, Cloud, and Security operations across multi-site environments, ensuring high availability, strong security, and efficient service delivery. My role involves managing critical systems, driving IT strategy, and supporting 150+ users with robust technology solutions.Key ResponsibilitiesOversee full IT Infrastructure operations including networks, endpoints, storage, and enterprise applications.Manage Cloud Platforms (Azure, M365, AWS, GCP) covering identity management, Intune MDM/MAM, and cloud security.Implement and enforce IT & security policies, SOPs, access controls, and ISO 27001:2022, HITRUST, SOC1, SOC2, GDPR, PCI DSS, DEI, NIST, COBIT, HIPAA, SOX, compliance standards.Lead IT Security initiatives including firewall management (Fortinet/Sophos), Zscaler, Sophos Endpoint protection, and risk mitigation.Drive IT projects including migrations, office setups, cloud deployments, upgrades, and system integrations.Monitor IT performance (KPIs & SLAs) and ensure 99.9% uptime across all critical systems.Manage vendor negotiations, AMC renewals, budgeting, cost optimization, and asset lifecycle processes.Provide escalation support and guide engineers on troubleshooting, best practices, and service delivery.Leadership & Team ManagementLead and mentor IT Engineers, improving performance, service delivery, and incident response.Conduct regular training sessions, enhancing team capability and reducing ticket backlog significantly.Collaborate with cross-functional teams to ensure smooth IT operations and business continuity.

Education

• S.S.P Inter College

  10+2, Business/Commerce, General

  2012 — 2013

• Delhi University

  Bachelor of Arts - BA

  2016 — 2019

Skills

• Manufacturing
• C++
• Powerpoint
• Microsoft Excel
• Customer Service
• Troubleshooting
• Management
• C
• Microsoft Office
• Project Planning
• Matlab