Vidya B.

Production Support Analyst @FedEx

Memphis, TN, US

Ensured 2nd line support requests, clarify tickets, ad-hoc queries, support to external applications are allocated within team and tracked its completion/resolution.• Partnered with Global Customer support colleagues to manage the production environment of applications used by investigating data issues.• Used CloudWatch Logs to interactively search and analyze log data in Amazon CloudWatch Logs. Performed queries to help search more efficiently and effectively to respond to operational issues and validate deployed fixes.• Wrote SQL Queries using Join Conditions, Group by functions, Sub Queries, Correlated Sub queries, Nested Queries and Inline Views to retrieve data from the database. • Loaded the flat file data into database table by creating multiple SQL*Loader control scripts. Modified database objects like tables, views, Indexes, Synonyms, Sequences, Constraints, table spaces, functions, stored procedures, packages etc.