Vidisha Sawant
Group Leader- Client Success Business Consulting & Digital Transformation | SSBB Certified Process & Operational Excellence Professional | Proficiency in driving Lean, Transformation, RPA, Generative AI & Analytics
- Role
- Group Leader- Client Success Business Consulting and Digital Transformation at Concentrix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vidisha Sawant
Experienced Quality and Continuous Improvement Professional with demonstrated history of working in the Customer Service industry. Skilled in Process Excellence, Continuous Improvement, Team Building, Project Management, Data Reporting and analysis and Client Relationship management. Proficient in Six Sigma training, mentoring and leading complex projects. Strong quality assurance professional with a PGDM in Operations Management and Process Excellence. Acquired prominent experience in Total quality management and Project management along with process improvement projects. Investigation of root cause of defects and problem areas along with monitoring non-compliance to achieve operational process excellence has been one of the skills. Conducting Calibrations, Process Knowledge Tests (PKTs) and Capability building Training & development) being key core areas of the role. Conducting Review Meetings, Preparation of relevant documentations, SOPs and delivering Business presentations have been a few major core responsibilities.
Experience
Group Leader- Client Success Business Consulting and Digital Transformation
Jan 2026 — Present
Education
Ramnarain Ruia College - Mumbai
Bachelor of Science - BASc, Microbiology, General
iFEEL - Institute for Future Education Entrepreneurship and Leadership
PGDM, Operations Management and Supply chain management
2014 — 2016
Skills
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Customer Service
- Teamwork
- Team Building
- Microsoft Word
- Public Speaking
- Oratorship
- Microsoft Project
- English
- Market Research
- Research
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