Vidhyadharan Gn
Delivery Head - Life Sciences, Client Delivery Director at HCLTech.Global Delivery | Leadership | Certified GenAI Leader | Innovation | Customer relationship | Operational excellence | Project and Program management.
- Role
- Operations Director at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Vidhyadharan Gn
Results-driven IT delivery leader with 25 years of global experience in technology and leadership. Lead Application Development / Modernization (AD) and Application Support and Maintenance (ASM) programs, systems integration, cloud migration, data analytics, mobility solutions, POS devices, test automation, and RPA projects. Proven record of leading 400+ multidisciplinary teams across India, Australia, USA, Canada, Mexico, and the UK. Known for building high-performance organizations, institutionalizing delivery excellence, innovation, value creation, and establishing new delivery centers aligned to business outcomes and operational excellence. Built & Implemented two GenAI agents to assist on MSA and ODC Operation manual. Additional two AI agents under customer evaluation. Google Cloud Certified - Generative AI Leader. Core Strengths:| Global Delivery | Leadership | Foster innovation and value creation culture | Capability Building | Client relationship | Operational excellence | Project and Program management (Digital business)| Risk & contractual compliance | GxP validation & 21 CFR Part 11 Compliance | Value Stream Mapping (VSM)| Business IT Transformation | Agile delivery | System Integration | Portfolio Optimization | Vendor ManagementHIGHLIGHTS & IMPACT• Delivery leadership across Serialization, Middleware, Oracle EBS, Veeva and GxP validation deliveries for Life Sciences customer. • Built & Implemented two GenAI agents to assist on MSA and ODC Operation manual. • Two AI agents under customer evaluation, both has potential to bring significant productivity improvement in incident resolution and overall business satisfaction. • Spearheading GenAI discussions with clients for VSM initiatives. • Lead North and Latin America delivery spanning 30+ sites, delivering greenfield systems integration, rollouts and tech upgrades. • Lead multi-year digital transformation and systems integration programs. • Institutionalized value creation and continuous improvement through DEX delivery excellence portal, JACOCO-based test coverage reporting, and RPA/automation accelerators, consistently exceeding value targets. • Built nearshore and offshore delivery centers in Guadalajara and Madurai, scaling from seed teams to revenue-driving hubs, including a 60M+ win.• Capability building: Designed and launched HI-LEARN and HI-CAP academies, upskilling 270+ people (60% of headcount) from legacy to modern technologies (cloud, mobile, data science/ML, DevOps), with 130+ redeployed into digital roles.
Experience
Operations Director
Oct 2022 — Present · IN
Digital, engineering and cloud, powered by a broad portfolio of technology services and products.
Education
Qwen
Master of Computer Applications - MCA, Master of Computer Applications
1995 — 1998
Skills
- Service Delivery
- Business Analysis
- Escalations Management
- Process Improvement
- Long-Term Customer Relationships
- Program Management
- People Development
- Java Enterprise Edition
- Service Delivery Management
- Governance
- Agile Methodologies
- Production Support
- J2ee Application Development
- Pmp
- Bid Preparation
- Transition Management
- Project Management
- Customer Satisfaction
- Soa
- Operations Management
- Ms Vc++
- Account Management
- Enterprise Design Patterns
- Sdlc
- Root Cause Analysis
- Solution Architecture
- Requirements Management
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