Vidhya Bhushan

Manager – Customer Success Management- Americas Region

Role
Customer Success Manager at Tata Communications
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vidhya Bhushan

Customer Success & Program Management Leader with 18+ years’ expertise in Telecom and Technology, certified AI Literacy, Webex Power User Ambassador, Cisco Calling Admin. Proven track record in driving strategic growth and global service delivery led award-winning, high-impact digital transformation projects across USA, APAC region. Recognized for achieving 93% CSAT and multiple leadership honors by exceeding client expectations through data-driven account management, stakeholder engagement, and continuous process improvement.

Experience

  1. Customer Success Manager

    Tata Communications

    Apr 2025 — Present · Bengaluru South, IN

    Handling Onboarding and Implementation, Relationship Building, Customer Advocacy, Proactive Support, Value Realization, Churn Reduction, Upselling and Cross-selling, Customer Health Monitoring. Along with this responsibilities handling hunting exercise to get new prospect and adding them with Tata Communications Limited to generate new Revenue

Education

  • Sikkim Manipal University - Distance Education

    Master of Business Administration (MBA), Operations Management and Supervision

    2010 — 2012

  • Delhi University

    Bachelor of Commerce (BCom), Accounting and Business/Management

    2005 — 2010

  • Air Force Golden Jubliee Institute

    10+2, Arts

    2003 — 2005

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Vidhya Bhushan — Customer Success Manager at Tata Communications in Bengaluru, KA, IN | Unifers