Vidhu Sharma

Senior Technical Manager @Citi

Irving, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2019 — Present

Senior Technical Manager @Citi

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Defined and executed product vision and multi-year product roadmap for digital payments platforms, resulting in the successful launch of Citi Pay and 35% increase in digital adoption within the first year.• Drove feature prioritization using data-driven insights and AI-powered analytics, delivering predictive analytics and personalization capabilities that improved customer retention by 20%.• Led enterprise-scale OpenShift migration for Private Label Card applications, optimizing microservices architecture and reducing infrastructure costs by 25%.• Owned end-to-end product lifecycle management and stakeholder alignment with engineering, design, and business leaders to deliver high-impact features.• Facilitated PI planning and dependency management across 15+ Agile teams while tracking KPIs and OKRs to drive iterative improvements.• Championed cloud-native architecture and scalable solutions for a $10M+ product portfolio with full accountability for scope, budget, risk, and ROI.• Mentored cross-functional teams on Agile best practices and product strategy principles.

EDUCATION

2009 — 2011

Birla Institute of Technology and Science, Pilani

Master of Technology - MTech, Computer Science and Engineering

2009 — 2011

BITS-PILANI

Master of Science, Computer Software Engineering

1996 — 2000

Punjab Technical University

Bachelor of Technology, Computer Science

N/A

BITS, Pilani

MS in Computer Systems

SKILLS

Test AutomationProject ManagementSystem TestingQtpHp Quality CenterJavaQuality AssuranceTest PlanningSdlcHp QtpTest ManagementManual TestingRequirements AnalysisSqlRestful WebservicesQuality CenterService-Oriented Architecture (Soa)User Acceptance TestingTestingAgile MethodologiesWeb DevelopmentSoftware DevelopmentBusiness AnalysisScrumOracle DatabaseTest StrategyPerformance TestingTesting ToolsRegression TestingWeb ServersTest CasesSoftware Quality AssuranceSoftware Project Management

ABOUT VIDHU SHARMA

Strategic and results-driven Leader with 25+ years of experience leading enterprise-scale product initiatives, defining product vision, and driving product strategy across financial services, cloud platforms, and digital transformation. Proven expertise in product lifecycle management, launching market-facing products, roadmap ownership, and delivering customer-centric solutions with measurable business impact. Actively utilize AI tools and technologies to enhance product development, data-driven decision making, personalization, and operational efficiency. Skilled in Agile & SAFe methodologies, cross-functional team leadership, stakeholder alignment, and mentoring product teams to achieve strategic goals.Core CompetenciesProduct Vision & StrategyProduct Roadmap Ownership & PrioritizationGo-to-Market Strategy & Product LaunchAgile, SAFe & Scrum MethodologiesCross-Functional Team Leadership & Stakeholder ManagementCustomer Experience, User Research & PersonalizationCloud Platforms, Microservices & API ArchitectureData Analytics, KPIs, OKRs & ExperimentationAI-Driven Decision Making & Predictive AnalyticsBudgeting, Risk Management & ROI AnalysisProduct Lifecycle Management & MentorshipGenerative AI & Automation Tools

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