Vidhi Gupta

WORK HISTORY

EDUCATION

ABOUT VIDHI GUPTA

I am an accomplished Account Manager with a passion for fostering long-term relationships and delivering exceptional customer service. My journey in the field began in India, working as a Product Specialist for Fusion Access and an Account Manager for Studio Vividh. My experience in these roles deepened my understanding of B2B sales, customer success, and business development, and honed my ability to manage portfolios valued at over CAD 525K.Throughout my career, I have consistently demonstrated a knack for increasing customer engagement and revenue generation. At Studio Vividh, I initiated and led client engagement strategies that resulted in a 25% increase in B2B customer engagement. I have also successfully managed to secure repeat business from existing clients, adding projects worth CAD 175K to the managed portfolio. These experiences have equipped me with a comprehensive understanding of strategic account planning, Salesforce CRM, consultative sales, and objection handling.In my current role as a Sales Associate at Crate and Barrel, Canada, I have continued to leverage my skills to facilitate customer interactions, leading to a revenue generation of over 1.25M CAD year to date. I have also utilized internal tools like POS and CRM to manage leads effectively, resulting in a conversion of 45%.Looking ahead, I aspire to continue growing in roles that allow me to leverage my skills in account management and customer success. I am particularly interested in opportunities that allow me to apply my strategic thinking to drive business growth and customer satisfaction.I welcome conversations about potential career opportunities or collaborations in the account management space. Please feel free to reach out to me.