Vidhi Sheth
Customer Service Supervisor @Loblaw Companies Limited
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WORK HISTORY
Customer Service Supervisor @Loblaw Companies Limited
Vancouver, BC, CA
As a reliable and efficient cashier and front-end representative at Loblaws CityMarket, I handle daily customer transactions, store operations, and support administrative functions. My role combines fast-paced service delivery with attention to accuracy and exceptional customer care.Key Responsibilities:• Process customer purchases, returns, and price adjustments using POS systems• Handle cash, credit, debit, gift cards, and Lotto terminal operations (OLG-certified)• Maintain float balances and ensure daily till reconciliation and shift reports• Deliver excellent customer service, manage long queues, and resolve complaints professionally• Guide customers on PC Optimum rewards, promotional pricing, and store policies• Train and mentor new front-end team members and support staff onboarding• Perform opening and closing procedures, including safe counts and end-of-day cash reports• Support administrative duties: preparing invoices, filing reports, and basic payroll tasks• Collaborate with supervisors to maintain front-end cleanliness, merchandising, and compliance
EDUCATION
University Canada West
Master of Business Administration - MBA
University of Mumbai
Master of Commerce
Nagindas Khandwala College
Bachelor's degree
ABOUT VIDHI SHETH
I am an MBA graduate with a strong foundation in accounting, finance, and business strategy, supported by my CA internship training and professional experience in public accounting. My professional journey reflects both technical depth and operational leadership, a combination that aligns closely with the demands of high-performance accounting and advisory environments.With several years of experience as a Senior Accountant, I managed end-to-end accounting operations, including financial reporting, ASPE compliance, tax compliance, audits, and regulatory coordination. This role strengthened my analytical rigor, attention to detail, and ability to interpret complex financial data accurately and with integrity. I have worked directly with clients and regulatory authorities, developing the professionalism and accountability essential in advisory-driven firms.In Canada, my leadership role in retail operations further sharpened my stakeholder management, process optimization, and team coordination skills within fast-paced, compliance-focused environments. This cross-functional exposure allows me to approach financial challenges not only from a reporting perspective but from a strategic business lens.My goal is to contribute to organizations where integrity, analytical rigor, and professional excellence are fundamental.My long-term goal is to grow as a trusted CPA and advisor, delivering insight, strengthening governance, and contributing to sustainable business growth - let’s connect.
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