Vidhi Rastogi
Global Delivery Leader, Enterprise Networking & Security Professional Services
- Role
- Director Customer Experience at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vidhi Rastogi
20+ years of experience in IT Services with 9 years in account/program management- Expertise in delivering using the global delivery model- Strong experience in telecom & health care domains- Expertise in managing & delivering application development & sustenance programmes across varied technologies.
Experience
Director Customer Experience
Aug 2023 — Present · Bangalore, IN
As Digitization comes to the forefront of every major business strategy, Cisco Advanced Services (AS) is uniquely innovating and helping our customer’s transition towards next-generation of digital capabilities and solutions. Delivering a broad profile of solution capabilities and rich set of proactive services, Advanced Services (AS) is co-creating transformational business value for our end customers. These capabilities are innovatively delivered to our customers through a mature and proven Global Delivery model in a synergic sense through our Segment, Architecture Centers of Excellence and Global Delivery (GDC) organizations. These three organizations within Advanced Services create a rhythmic flow of customer journeys across solution portfolios ultimately co-creating and delivering transformational experience for customer businesses. The GDC organization is one of the important cornerstones of Advanced Services (AS) success in a global market place complementing the overall service delivery with architectural and foundational expertise across our portfolio. The GDC organization is a paradigm of diverse talent across our six centers Bangalore,Pune,RTP, Mexico, Krakow and Dalian in China. The organization has been instrumental over the course of last 10 years plus in instrumenting and harnessing a profitable growth for all of Advanced Services delivery. Through an end-to-end framework of business capabilities (engineering and non-engineering functions), we create a rich harmony of service delivery excellence through global best practices, architectural expertise, intellectual capital, innovation, automation in synergy with business & technical leadership.
Education
National Institute of Technology Warangal
B.Tech, ECE
1992 — 1996
Skills
- Ip Multimedia Subsystem
- Voip Protocols Sip
- Global Delivery
- Pre-Sales
- Project Management
- Unified Communications
- Contact Centre Technology
- Program Delivery Management
- Telecom Switching
- Voip
- Program Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.