Vidhi Patel

Client Success Manager | Account Management | Strategic Alliances

Role
Client Success Manager at Ima India
Location
Mumbai, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Vidhi Patel

Enterprising professional with a proven record of achievement in conceiving & implementing effective ideas; targeting assignments in Customer success, Business Operations and KaaS platform. Have an extensive expertise in client servicing and analytic skills to develop business solutions. Skilled in developing strong market knowledge of existing and potential clients and ensuring business growth opportunities aligned to company’s strategic plans. Proven success in developing new streams for revenue growth and maintaining relationships with clients to achieve repeat / referral business from them.

Experience

  1. Client Success Manager

    Ima India

    Jan 2024 — Present · Mumbai, IN

    Spearheading client retention strategies for the CEO Forum, driving business development initiatives and ensuring high levels of client satisfaction-Develop and maintain strong relationships with C-suite clients across various sectors, enhancing account management processes and addressing client needs effectively-Collaborating on new initiatives and product offerings, leveraging industry insights to provide tailored solutions and improve client engagement-Utilising a decade of experience in managing diverse client portfolios to build confidence in networking and delivering end-to-end account management.

Education

  • Dwarkadas J. Sanghvi College of Engineering

    Bachelor of Engineering (B.E.), Bioengineering and Biomedical Engineering

    2010 — 2014

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Vidhi Patel — Client Success Manager at Ima India in Mumbai, IN | Unifers