Vidhi Nigam

Team Lead @Genpact

Hyderabad, IN

Responsibilities:o Led a team for 3 years as a supervisor, specializing in system/hardware support and quality analysis. o Managed team operations, focusing on performance, escalations, policies, security, time management, and SOP compliance. o Analyzed and presented performance data through reports and dashboards, driving continuous improvement. o Conducted monthly 1:1 performance review, providing constructive feedback and appropriate ratings. o Delivered training on communication, quality standards, processes, and product knowledge. o Onboarded and trained new team members on processes and technical procedures. o Led weekly performance reviews with management and client presentations for North American stakeholders. o Monitored team KPIs and participated in client and management calls, including appreciation sessions.

LNCT Group of Colleges

Bachelor of Engineering - BE