Vidhanshu Jaiswal
Turning Conversations into Conversions | Sales & Support Specialist | Streamlining Operations for Optimal Performance | Business Acumen | Problem solver | Ex-ICICI | Sri Sri University Alumni
- Role
- Customer Success Associate at Transcom India
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Vidhanshu Jaiswal
Vidhanshu is a results-driven Sales & Marketing professional with 5+ years of experience…
Experience
Customer Success Associate
Jul 2025 — Present · Jaipur, IN
Handle inbound/outbound calls, chats, or emails to resolve customer queries.2. Build strong relationships with customers to improve satisfaction and loyalty.3. Provide timely and accurate responses to inquiries about products, billing, or service issues.4. Troubleshoot basic technical or service-related problems.5. Escalate complex issues to the relevant departments while ensuring follow-up.6. Maintain SLA (Service Level Agreement) compliance in issue resolution.7. Identify customer pain points and suggest solutions to improve satisfaction.8. Encourage renewals, upsells, or retention strategies.9. Gather customer feedback and relay insights to internal teams.
Education
Kota University, Kota
Bachelor's degree
2016 — 2018
Sri Sri University
Master of Business Administration - MBA
2020 — 2022
Schneider foundation
Multi level solar installation training.
2018 — 2019
National council of vocational training
High School Diploma
2017 — 2018
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