Vida Mercado
Customer Quality Engineering @ Cirrus Logic
- Role
- Customer Quality Engineering at Cirrus Logic
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Vida Mercado
As a Customer Quality Engineering technician at Cirrus Logic, I bring a broad knowledge…
Experience
Customer Quality Engineering
Apr 2024 — Present · Austin, TX, US
Supporting liaison for Tier-1 customers, leading investigations on field returns (RMA) and quality-related issues to ensure timely, thorough, and data-driven closure.• Systematically drive customer returns through cross-functional failure investigations involving inspection, ATE test data, bench validation, and FA techniques to identify defect mechanisms and systemic contributors.• Perform root-cause and corrective/preventive action (RCA/CAPA) analyses in collaboration with design, test, reliability, and external manufacturing.• Analyze device, yield, and test data to determine DPM trends and translate failure patterns into actionable insights for engineering and customer support teams.• Participate in continuous-improvement initiatives targeting DPM reduction and test coverage enhancement.• Ensure compliance with customer quality expectations, internal process controls, and audit readiness requirements.
Skills
- Cross-Functional Team Leadership
- Metrology
- Statistical Process Control (Spc)
- Continuous Improvement
- Pvd
- Semiconductors
- Electronics
- Process Improvement
- Lean Manufacturing
- Ic
- Six Sigma
- Spc
- Engineering Management
- Silicon
- Failure Analysis
- Semiconductor Industry
- Product Engineering
- Engineering
- Yield
- Lean Tools
- Analog
- Cvd
- Cmos
- Jmp
- Design of Experiments
- Manufacturing
- Thin Films
- Process Engineering
- Defect
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