Vidal Scruggs

Regional Operations Director @DaVita Kidney Care

Houston, TX, US

Direct daily operations and strategic planning for 10 dialysis centers with a $33M P&L, while leading a team of 160 professionals delivering over life-sustaining treatments annually to more than 730 patients.• Design strategic plans that balance long-term growth goals with immediate operational demands.• Administer budget planning, forecasting, and reporting processes, and identify opportunities to reduce costs.• Recruited to drive change in a region facing persistent underperformance in leadership, staffing, compliance, and patient growth.o Strengthened leadership stability by redefining expectations, increasing accountability, and executing focused recruitment campaigns.o Collaborated with recruitment to redesign recruitment strategies; incorporated realistic job previews and coaching to improve early assessment results, cutting early-stage turnover by 37% and overtime by 31%.o Launched weekly performance outlier reviews, resulting in a 30% year-over-year improvement in total labor hours.o Cultivated relationships with hospital case managers and nephrologists to enhance DaVita’s support and positioning in the region, reducing average admission response times from 4+ hours to under 2 hours.

Texas Woman's University

Master of Business Administration (M.B.A.)

Hopkinsville Community College, Hopkinsville, KY

Associates of Science

Prairie View A&M University

Bachelor of Science (BS)