Victor Zhu
Director, IT Service Management @Nova Scotia Power
Signup · Get unlimited contacts
WORK HISTORY
Director, IT Service Management @Nova Scotia Power
Halifax, NS, CA
My mandate for this organization is to improve the level of operational excellence and institute continual improvement via use of the ITIL4 framework to better design and operate our technology service value systems with the rapid shifts in technology and the evolving expectations of our customers and stakeholders. I lead the \"Journey to Excellence\" through an expanded Service Management Best Practice Office, where numerous exciting advancements and optimizations are on the horizon for the IT department. Achieving excellence also relies on an impactful powerhouse - I oversee the continual growth of the ServiceNow platform across all Emera affiliates in Canada and the USA. In addition, I lead our SaaS platform verticals to strengthen our capabilities on ServiceNow, while expanding the synergy and success to the Microsoft365 platform, driving further productivity, innovation, and success.My team continues to drive forward-looking end-user technology experience management, ensuring a secure EUC infrastructure, modern workplace and cloud services. My responsibilities also include overseeing MSP operations, vendor management, IT contracts, and procurement. This involves transforming current multi-MSP partnership to capitalize on their expertise in integrated cloud services, ensuring clear deliverables and measurable business value to achieve excellence.
EDUCATION
Dalhousie University
Master of Engineering (M.Eng.), Internetworking, School of Engineering
Zhejiang University
Bachelor of Science (B.Sc.), Engineering Mechanics, School of Aeronautics and Astronautics
SKILLS
ABOUT VICTOR ZHU
Over the past decade, with combined private and public sector experience across energy & utilities, high-tech, fintech and public services, I developed solid experience in Enterprise Service Management, digital transformation and service/process automation. As a passionate and forward looking leader, I have a proven track record of digital transformation strategic planning, business value alignment, leading the IT Service Management and Enterprise Service Management transformation in large and complex corporate environment.I’m enthusiastic about leading and driving a great employee experience in this digital age and workflow the enterprise that deliver higher productivity and efficiency, measurable business value and a delightful work and service experience.More about what I’m good at. Developing a forward looking service management vision and road map in a collaborative way with attention to organization\'s maturity, culture and its value chain Bringing my contagious passion, devotion and resources to share the vision of service management and champion the adoption When leading the service/process design, I design for \'experience\'. The transformation journey takes a lot of deliberate design decisions. It all comes down to my passion in pursuing simplicity, automation and \'be global by design\" When digitalize a business function or enterprise workflows, I enjoy creating a brand identity for it and developing strategy to get people excited and engaged Using my energy toward practical steps to achieve the long-term digital transformation goals Embracing data-driven decision making. I’d rather design and measure things that are relevant to the future, not the past Keeping the innovative ideas flowing and bring them to life, as I believe small new ideas may grow up to become killer applications ServiceNow platform strategic growth and high performance team building/recruiting
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.