Victor Pawa

Project Manager @Computer Talk Technology Inc.

CA

Leadership in implementations and business development initiatives with major partners in the contact center, cloud and premise based solutions space. Empowering teams that provide organizations with a UC-enabled full featured vendor agnostic all-in-one contact center.• Successfully lead cross-functional teams of 5+ members, ensuring the successful delivery of 10+ projects on time and under budget at any given time, showcasing leadership excellence in project management.• Lead kickoff calls to collaboratively identify project requirements, constraints, and deadlines with stakeholders, fostering effective communication and alignment from project initiation.• Guide teams on business objectives, utilizing MS Project to ensure timely completion of milestones and manage team tasks, demonstrating strategic project planning and execution.• Monitor and mitigated risks, maintaining a comprehensive risks and issues log, conducting root cause analyses, and updating lessons learned documentation, showcasing a proactive approach to risk management and continuous improvement.• Define project-specific processes and tools, seamlessly transitioning between waterfall and agile approaches as needed, demonstrating adaptability to varying project requirements.• Facilitate weekly stand-up meetings to assess project status and promptly identify and address any roadblocks, ensuring proactive issue resolution and project momentum.• Utilize various communication methods, including chat, email, in-person, and virtual meetings, to ensure effective project collaboration, emphasizing strong communication strategies.• Successfully integrated contact center solutions with CRMs such as Salesforce, ServiceNow, and Dynamics, as well as workforce management integrations with NICE and AI tools such as Tethr for transcriptions, showcasing proficiency in system integration for comprehensive solutions.

Project Management Institute

Project Management Professional (PMP)

McMaster University

Bachelor's Degree, Materials Science and Engineering

University of Toronto

Master’s Degree, Electrical and Computer and Engineering

edX

Computer Science