Victor Parvar

Director of Quality Assurance @Signet Jewelers

Directed US, Canada, India and China Regional QA managers. Guided and supported Corporate QA manager, regional QA managers, and master sample supervisor in execution and alignment of key functions, including finished product inspections, master sample evaluations, and overseas inspections.• Executed and fine-tuned QA operating standards and processes to ensure proper support of brand directions.• Defined specific quality assurance standards relative to jewelry. • Directed and managed the Master Sample process and Master Sample supervisor.• Directed and managed the Zale Laser Lab marking all certified diamond product sold in all Zale brands. • Participated in development of vendor performance reporting, highlighting high return rates and related customer issues. • Evaluate overseas vendors, visit manufacturing facilities, hold vendor conferences, and review and present vendor report cards.• Implemented factory evaluation, factory grading, and production monitoring program to rate and monitor vendor performance and assist in vendor selection. • Utilized outlier data captured from the processes of the master sample evaluations, vendor report cards, reverse flow, customer returns and finished product inspections into weekly dashboards ranking product by SKU, Summary and Brand, illustrating the cost of quality by vendor. • Engineered microscope cameras with third-party company to identify all substandard finished and loose products through digital imaging for internal and external communications. • Directed and globally distributed Zale Diamond Boxes for color and clarity standards to formalize diamond qualities and reduce inconsistent product quality. • Directed global QA summits between Merchants, QA and Vendors to improve vendor performance.