Vic Kasoff
Customer Success Executive | 13+ Years Driving Client Growth and Retention | SaaS & Technology Leader
- Role
- Senior Account Executive at Optum
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Vic Kasoff
Strategic Customer Success Leader with 12+ years of experience driving customer satisfaction, growth, and retention in SaaS and technology industries. I specialize in building high-performing teams that prioritize customer success through innovative, data-driven approaches. Proven ability to lead customer success organizations, collaborate across functional teams, and foster executive relationships to build strategic partnerships and influence long-term strategy.As an influential mentor and servant leader in high-growth environments, I’m passionate about understanding an organization’s vision and aligning success strategies to meet client needs, drive renewals, and generate new business. My initiatives have driven an increase in ARR, reduced churn, and established VoC programs to enhance customer loyalty.Outside of work, I’m an avid Virginia Tech sports fan, love coaching my sons\' sports teams, spending time with my wife, Stevie, and Goldendoodle, Thor, and leading our neighborhood men\'s fitness bootcamp. If you’re looking to connect or discuss opportunities, feel free to reach out—I’d love to hear from you!
Experience
Senior Account Executive
Dec 2024 — Present · Austin, TX, US
Education
University of Richmond - Robins School of Business
MBA, Business
2009 — 2011
Virginia Tech
BS, Mechanical Engineering
2004 — 2008
Skills
- Cross-Functional Team Leadership
- Healthcare Consulting
- Artioscad
- Engineering Design
- Marketing
- Population Health
- Business Analysis
- Executive Level Interaction
- Manufacturing
- Packaging Engineering
- Management
- Training
- Process Improvement
- Business Development
- Risk Management
- Research
- Adobe Creative Suite
- Analysis
- Manufacturing Engineering
- Leadership
- Public Speaking
- Project Planning
- Strategy
- Strategic Planning
- Data Analysis
- Autocad
- Business Process Improvement
- Microsoft Office
- Project Management
- Sap
- Healthcare Information Technology
- Confluence
- Sql
- Business Intelligence Tools
- Lean Manufacturing
- Autodesk Inventor
- Consulting
- Healthcare Information Technology (Hit)
- Business Strategy
- Salesforce.com
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