Victorine Kunchambi Gadinga
Collections Specialist @Chase
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WORK HISTORY
Collections Specialist @Chase
US
Monitor and follow upon past due accounts to facilitate payments through inbound and outbound calls.• Work in a call center environment that requires 100% phone-based interaction.• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers.• Communicate with customers in a metrics-driven environment.• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment.• Take ownership of each customer interaction while treating them with respect and responding with empathy• Works both independently and in a team environment• Abide by all applicable regulatory and departmental practices and procedures.
EDUCATION
Thomas Stone High School
High School Diploma, General Studies
Thomas Stone High school Waldorf Maryland
High School Diploma, General Studies
ABOUT VICTORINE KUNCHAMBI GADINGA
I am a driven, legible, hardworking, and reliable professional with experience as a Collection specialist, PAC agent, cashier, seeking a collection Representative role. I developed and updated procedures for Contacting customers with delinquent accounts through phone calls and email(s), negotiated payment terms on delinquent accounts, resolved disputes. I’m a team player and result oriented
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