Victoria Panyanouvong
Sr Voice Engineer @Tractor Supply Company
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WORK HISTORY
Sr Voice Engineer @Tractor Supply Company
US
Support Operational Retail Voice solution UCaaS in Dialpad. SME on rollout projects, design and build voice DC facilities and Corporate phone solution.
EDUCATION
University of Memphis
BA, Professional Studies
SKILLS
ABOUT VICTORIA PANYANOUVONG
Networking engineering background (CCNP) with UCCE Specialties certifications, proficient in upgrades and migrations as well as scripting and development work: decade experience working with high-profile and demanding enterprise contact centers since v8 to the most current UCCE v.12 certified, PCCE, CUCM, Unity, CUIC, CVP-Call Studio scripting & ICME microapp scripting. Strong knowledge of IOS gateway/router/switches. Experience in the build of Cisco outbound dialer campaigns; ICME scripting, deploy, and troubleshooting CVP-studio scripting and troubleshooting and analyzing with SQL Query, RTMT tool, RCD/TCD/Call Trace/log dumps; Technical leadership/mentoring of Jr engineers with ITILv3 methodology. Projects include, FDX, DoD, BLM, CVS, V.A. and over 80 State, Local, and Federal healthcare programs and multiple Enrollment Brokers/agencies.Certifications: UCCE, ITILv3, CVP-D 12, AUCCE, CCNA and CCNP-voice, GCA
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