Victoria Shackelford
People Operations Manager @Revenue.io
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WORK HISTORY
People Operations Manager @Revenue.io
Los Angeles, CA, US
Lead People Operations initiatives for a SaaS organization that scaled from 26 to ~130 employees, supporting leadership in building scalable HR infrastructure and people strategy• Manage the full employee lifecycle including employee relations, performance management, onboarding, development, and offboarding• Partner closely with managers and executives to navigate employee relations matters, performance management, and team development, providing coaching and HR guidance• Designed and implemented a comprehensive bi-annual performance review system structured around role competencies and continuous growth planning• Developed a standardized disciplinary framework to ensure HR compliance while improving clarity and consistency for both managers and employees• Lead the company’s annual open enrollment process, partnering with benefits providers and supporting employees in navigating benefit options• Support leadership in HR and recruiting strategy, helping identify hiring needs and strengthen organizational structure as the company evolves
EDUCATION
DePaul University
Bachelor of Arts (B.A.)
Pepperdine Graziadio Business School
Master of Business Administration - MBA, Leadership and Managing Organizational Change
SKILLS
ABOUT VICTORIA SHACKELFORD
I’m an HR and People Operations leader who helps organizations build the structure, clarity, and systems they need to grow successfully.With over five years of experience managing the full employee lifecycle, I partner closely with leadership and managers to strengthen employee relations, improve performance management, and build scalable people operations that support both business goals and employee development.At Revenue.io, I’ve led initiatives across onboarding, performance management, employee engagement, and company communication to improve alignment between employees, managers, and leadership. I work closely with managers to navigate complex employee relations situations, provide coaching, and ensure HR processes are both compliant and people-centered.Most recently, I led the development of a comprehensive bi-annual performance review process structured around role competencies and continuous growth, helping managers create clearer development pathways for their teams. I also developed a standardized disciplinary framework to ensure compliance while improving clarity and consistency for both employees and managers.My work focuses on building practical HR systems that support transparency, accountability, and long-term organizational growth.Core Areas of Focus• Employee Relations• Performance Management• HR Compliance & Policy Development• Manager Coaching• Employee Lifecycle Management• Organizational Communication• People Operations StrategyI am currently preparing for the SHRM-CP certification (July 2026) and am passionate about helping companies create environments where both people and business performance can thrive.Outside of work, I enjoy yoga, mindfulness practices, and finding creative ways to celebrate and recognize the people around me.I’m always open to connecting with HR leaders and organizations focused on building strong, people-centered workplaces.
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