Victoria Goss

About Victoria Goss

What project are you most proud of? That is my favorite interview question. It gives a candidate a chance to brag and it gives me a chance to see what drives them. When building teams I look for people deeply passionate about what they do, motivated to make an impact, and ready to learn something new. I am most proud of building my team. Today I lead a diverse team of program managers, business analysts, and data analysts to drive innovation and process improvement at Whole Foods Market. We sit at the intersection of food and technology bridging the gap between technical and business teams by providing end-to-end program support. We own and implement Saas platforms and ensure continuous improvement for our users. Ultimately we solve problems and deliver efficient business processes for the teams we support. A little more about me:* I create programs from the ground up. I keep the needs of the business at the center of all that I do, balancing thinking big with quick wins.* I’m a coach first. I develop my team while delivering for the business.* I speak tech and exec. I can translate complex technical concepts for non-technical people.* I’m a problem solver. I deliver creative solutions to complex issues. Enabling teams to work efficiently and effectively.* I apply agile methodology to everyday situations, flexing my approach based on the needs of the person or project.* I am a theater kid. I began my career in the arts. Theatre taught me creative thinking, problem-solving, and how to work with people.* I am constantly learning. I believe in continuous improvement for my work and myself. Professional Skills: People Management | Team Leadership | Program Management | Strategic Planning | Portfolio Management | OKR (Objectives & Key Results) Implementation | Cross-Functional Collaboration | Process Improvement | Project Prioritization | Budget Management | Resource Allocation | Vendor Relationships | Software Implementation | Stakeholder

Experience

1. Senior Program Manager

   Favor Delivery

   Apr 2024 — Present · Austin, TX, US

   Manage multiple concurrent and complex projects based on the evolving needs of the Support teamPartner closely with Favor’s Senior Director, Support to understand key opportunities, Support team bandwidth, and establish timelines for implementationCollaborate across the Support and Operations teams to identify opportunities for continuous improvement, drive performance enhancements, conduct analysis, and drive solutions through a rigorous, data-driven processCreate and manage project plans with clearly defined deliverables and resources, and organize work streams while managing the budget, allocating resources, considering dependencies, tracking and communicating progress, and proactively identifying obstacles.Collect input from relevant stakeholders and leaders to ensure alignment across teams on goals, plans, deliverables, and deadlines, identify cross-functional impacts to project initiatives, and develop recommendations to influence continuous process improvementWork with business owners to ensure all risks, issues, and dependencies are clearly identified, mitigated, and consistently monitored to ensure successful outcomesOwn agendas and action items for informative, strategic planning meetings to provide a clear measurement of progress, analytics, team alignment, and effective reportingBuild, scale, and execute programs that drive strategic priorities from ideation to implementation, primarily through strong program management principlesContinually monitor and analyze the effectiveness of support and operations initiatives and programs to ensure bandwidth, information sharing, and decision-making processes are as efficient as possiblePlan and facilitate effective process improvement and change management initiatives across the Operations and Support teams (150+ people)Manage budget, usage, and performance of platforms and vendors needed to accomplish and support the Support team’s goals

Education

• The University of Texas at Austin

  Bachelor's Degree, Theatre and Dance - Arts Administration (Marketing)

  2010 — 2014

• Stratford High School

  High School Diploma

  2006 — 2010

Skills

• Copywriting
• Issue Management
• Dance
• Google Apps
• Cross-Functional Team Leadership
• Content Strategy
• Arts Administration
• Marketing Copy
• Project Management
• Confluence
• Photography
• Business Process Improvement
• Wordpress
• Art
• Business
• Jira
• Project Planning
• Requirements Gathering
• Communication
• Google Analytics
• Writing
• Theatre
• Performing Arts
• Microsoft Office
• Press Releases
• Stage Management
• Technical Writing
• Design
• Social Media Marketing
• Project Management Office (Pmo)
• Program Management
• Public Relations
• Social Media
• Student Outreach
• Resource Management
• Marketing