Victoria W.

Vice President, Global Customer Support @Solink

Ottawa, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

May 2025 — Present

Vice President, Global Customer Support @Solink

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EDUCATION

2005 — 2007

Ryerson University

Business Analysis

1995 — 1998

University of Ottawa

Business Admin

SKILLS

Product ManagementBusiness StrategyPerformance TuningStrategic PlanningCustomer ServiceOutsourcingManagementAnalysisPerformance OptimizationPerformance ManagementFinancial ModelingCustomer ExperienceProject ManagementBusiness PlanningBudgetsTeam ManagementBusiness IntelligenceContact CentersCustomer RetentionCall CenterCall CentersBusiness AnalysisEnterprise Reporting SolutionsVendor ManagementTeam LeadershipCrmBudget ManagementData AnalysisBusiness DevelopmentAnalyticsCross-Functional Team LeadershipCustomer SatisfactionBusiness Process ImprovementManagement ConsultingWorkforce PlanningCompetitive AnalysisLeadershipProcess ImprovementMobile DevicesForecasting

ABOUT VICTORIA W.

Strategic leader with 20+ years experience in the areas of general management: sales, service and technical support, analytics, performance management and optimization with a focus on cost reduction, profit growth and customer satisfaction. Dedicated to maintaining a reputation built on quality, best in-class service, and uncompromising ethics. AREAS OF EXPERTISE - Account Management - Sales and Service - Multi-Channel Customer Operations - Business Intelligence & Analytics - Marketing - WFM / Capacity Planning - Strategic / Tactical Planning - Performance Management & Optimization - Scorecarding Solutions / Executive Dashboards / Contact Centre Tools - Budget Management / Advanced Financial Modeling - Process Improvement / Six Sigma - Data mining / Reporting Solutions

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