Victoria Alley

Client Success Manager @TSS, Inc (Total Site Solutions)

Round Rock, TX, US

Manage end-to-end operations and relationships for 8 large customer accounts, driving consistent on-time delivery, client satisfaction, and internal coordination.• Coordinate 30–80+ date-sensitive shipments per month for large scale customers, aligning production with fixed installation timelines and shipping cutoffs.• Oversee large, scaled companies\' system build schedules, ensuring serialized configurations meet client specifications and are shipped globally per SLA.• Lead weekly status calls with clients and internal departments (production, warehouse, logistics) to proactively address constraints and delivery requirements.• Maintain real-time accuracy across ERP platforms (NetSuite, Navio) and shared production files, improving visibility and minimizing processing delays.• Liaise with shipping partners (BTX, FedEx, and DHL ) to track pickups, resolve exceptions, and support urgent logistics requests like short-ship authorizations.• Escalate and coordinate resolution of BOM shortages, address discrepancies, and proactively communicate fulfillment risks with stakeholders.• Supported the successful onboarding and transition of eight new client accounts, building structured communication workflows and internal documentation processes.• Recognized for successfully scaling account load while maintaining delivery accuracy and quality service across concurrent priorities.