Victoria Williams
Global Head of Resource Management - Professional Services @Stripe
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WORK HISTORY
Global Head of Resource Management - Professional Services @Stripe
EDUCATION
Stowupland High School 6th Form
A Levels
Wrexham University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
ABOUT VICTORIA WILLIAMS
I have a proven track record in complex project deliveries and stakeholder management. My previous experience, working in multiple roles in the contact centre sector, has given me a sharp commercial focus whilst always placing the customer and their experience at the heart of everything I do. I take great pride in my current role as a people manager and subject matter expert; supporting my team\'s growth through communication, trust, and patience. Some of my career highlights to date include:* Being recognised through 3 promotions in 3 years while working with Vonage.* Leading a team to win Bronze for \"Most Effective Implementation Of Technology\" At the European Contact Centre Customer Services Awards in 2018.* Supporting the relocation of the Hertford \'Which?\' office to Cardiff, including implementation of new telephony, speech analytics, and WFM tools.
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