Victoria Wells

About Victoria Wells

I am as excited about supporting people as I am about leveraging and integrating technology. I believe that respect, clear expectations, and collaboration fuel every successful team. Biased to action, I am always generating movement, whether driving the team to successful outcomes or helping to create an inclusive culture. Companies hire me to come in and make change happen—and I am happy to do it! I have a passion for mentorship and guidance and am dedicated to empowering individuals to achieve success in both their professional and personal endeavors. My commitment to fostering diversity is a cornerstone of my leadership philosophy, as I firmly believe that a rich array of perspectives leads to enhanced learning and innovation. It is truly rewarding to create opportunities for individuals who may not have had access to them otherwise. Throughout my career, I have consistently contributed to and collaborated with diversity teams in each of my roles. My aim is to be an advocate for those who may not have the platform to voice their perspectives, thereby championing inclusivity and equity. Product ManagementTeam LeadershipGo-to-Market PlansRoadmap DevelopmentStakeholder Engagement Business AcumenP & L ManagementCross-team CollaborationChange ManagementEnterprise Business Sales Data AnalysisCompetitive ResearchTechnology & InnovationNew Product LaunchesStrategic PlanningDigital Marketing Behavior Analyst • Osborn and Roosevelt School Districts • Phoenix, AZTechnical Analyst • Sprint • Overland Park, KS I am passionate about mentoring teens and young adults and have worked with various organizations such as New Pathways for Youth and Florence Crittenton. I believe that unconditional love, consistent support, and helping find competencies and passion are the keys to success for youth that have been through adversities. If you are interested in being a mentor, please reach out! I am always happy to share my experiences and connect folks to opportunities that work for them. Mentoring is amazing, and it will change your life if you let it. ’ I am always excited to grow my network and encourage you to send me a message or connection request.

Experience

1. Director, Cx Modernization

   Waterfield Tech

   Mar 2024 — Present · Phoenix, AZ, US

   As the Director, CX Modernization, I am responsible for leading and driving the transformation of the customer experience (CX) across our client organizations. I play a pivotal role in enhancing customer interactions, leveraging modern technologies, processes, and strategies to ensure a seamless and exceptional customer journey, utilizing a strong blend of strategic thinking, leadership, innovation, and operational execution to achieve the company\'s CX modernization goals.

Education

• Sanford Brown College

  Associate of Science (A.S.)

• University of Phoenix

  Bachelor of Applied Science (BASc)