Victoria Weir

About Victoria Weir

Dedicated, hardworking and experienced in working in a customer-facing role. I am very personable, with proven leadership and enhanced organizational skills. I bring exceptional work ethics and am a proactive team member, bringing enthusiasm, drive, and creativity.

Experience

1. Customer Experience Specialist, Transportation Solutions-inside Sales

   Wabash

   Dec 2022 — Present · West Lafayette, IN, US

   Serve as a key point of contact for customers, providing advanced product and service knowledge while ensuring prompt, professional responses to inquiries via phone, email and in person.* Coordinate complex and custom orders, collaborating cross-functionally with teams in sourcing, engineering, costing, finance, and operations to ensure successful and timely execution.* Audit and validate pricing to ensure alignment with customer contracts prior to invoicing.* Prepare and manage high volumes of legal documentation distributed to dealers weekly.* Facilitate regular meetings with internal and external customers to review product specifications and ensure alignment with customer expectations.* Develop, implement, and maintain standardized work processes for the team to driving consistency and continuous improvement.* Partner with external auditors to gather, verify, and submit documentation required for company audits.* Proficient in SAP and Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, SharePoint, OneNote, and TEAMS.* New user of Power BI for data tracking and analysis.

Education

• Taylor high school

  High school diploma

  2009 — 2012