Victoria Ho

Assistant General Manager @Crescent Hotels & Resorts

Los Angeles, CA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2023 — Present

Assistant General Manager @Crescent Hotels & Resorts

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Santa Monica, CA, US

Lead hotel operations and guest services in the absence of the General Manager/Manager on Duty.• Drive revenue growth, cost efficiency, and team development aligned with business objectives.• Manage recruitment, onboarding, and continuous coaching to strengthen team capabilities.• Collaborate with union leadership and ensure compliance with collective bargaining agreements.• Resolve labor-related concerns, support grievance procedures, and maintain a respectful union environment.

EDUCATION

1998 — 2002

Danang University

Bachelor's degree, Accounting

2007 — 2010

Saddleback College

Associate of Arts (AA), Business Administration and Management, General

SKILLS

Microsoft ExcelCuisineTime ManagementHospitality ManagementGood Communication Skill Both in English and VietnameseHotel BookingPre-OpeningRestaurantsOrganizationTeamworkCateringFood & BeverageCustomer ServiceHotelsRooms DivisionEnglishGuest Service ManagementSuperior Computer SkillsCulinary SkillsFront OfficeTeam BuildingResortsCustomer SatisfactionRevenue AnalysisTourismProcess SchedulerHospitalityMenu DevelopmentCoachingBanquetsYield ManagementHotel ManagementProperty Management SystemsBudgetsFoodHospitality Industry

ABOUT VICTORIA HO

Dynamic hospitality leader with 12+ years’ experience driving operational excellence…

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Victoria Ho — Assistant General Manager at Crescent Hotels & Resorts in Los Angeles, CA, US | Unifers