Victoria Sutton
Business Performance Director (Claims) @Howden
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WORK HISTORY
Business Performance Director (Claims) @Howden
GB
I lead strategic initiatives to drive operational excellence, financial performance, and client satisfaction across the Howden, Corporate & Commercial. My focus is on driving claims performance through innovation, technology, stakeholder relationship management and efficient teams ensuring that my division aligns with wider business objectives.Core Skills & ExpertiseStrategic planning & business transformationFinancial analysis & performance managementStakeholder engagement & leadershipData analytics & operational efficiencyChange management & continuous improvement
EDUCATION
The Open University
Master of Business Administration - MBA
University of East Anglia
BA Hons, History
SKILLS
ABOUT VICTORIA SUTTON
As Divisional Director – Business Performance (Claims), I’m passionate about shaping the future of claims by attracting top talent, developing people, and building high-performing teams that deliver exceptional service.I thrive on strategic thinking and planning, ensuring every initiative drives measurable impact for clients and colleagues alike. My focus is on creating an environment where talent flourishes, innovation thrives, and service excellence becomes the standard.With a proven track record in claims leadership, I’m committed to transforming perceptions of the industry—making claims a career destination for ambitious professionals. By combining operational insight with forward-thinking strategies, I help teams unlock their full potential and deliver results that matter.I truly believe that collaboration is key to progress - the best outcomes come from working together and sharing knowledge. Let’s connect if you share a passion for talent development, performance excellence, and shaping the future of claims.
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