Victoria Pecherski

About Victoria Pecherski

As a Customer Care Manager at Lighthouse, I\'ve spearheaded customer support initiatives that have led our team to achieve a 98% CSAT, underscoring our commitment to timely resolutions and unparalleled service. Our team\'s success is built on the implementation of best practices and robust processes for integrated and third-party products.With an MBA from The University of Texas and a foundational BS in Hospitality Administration, I combine strategic business acumen with a deep understanding of software as a service (SaaS). This unique blend empowers me to mentor and elevate teams, fostering a culture that aligns with our company\'s overarching goals and consistently exceeds customer expectations.

Experience

1. Customer Care & Operations Manager (Integrated Products) - Amers

   Lighthouse

   Jul 2024 — Present · US

   Achieved 97% CSAT and optimized case resolution processes, enhancing customer satisfaction- Introduced best practices for integrated/third-party product support, driving operational efficiency- Fostered a collaborative, high-performance culture through mentorship and onboarding programs- Partnered with cross-functional teams to improve customer journeys and streamline end-to-endoperations.

Education

• Texas McCombs School of Business

  Master of Business Administration - MBA

  2020 — 2022

• University of Nevada-Las Vegas

  Bachelor of Science - BS, Hospitality Administration/Management

  2011 — 2015

Skills

• Hospitality
• Sourcing
• Hotels
• Housekeeping
• Event Management
• Human Resources
• Hospitality Industry
• Event Planning
• Training
• Food
• Microsoft Office
• Restaurant Management
• Restaurants
• Customer Service
• Hotel Management
• Internal Audit
• Food
• Onboarding
• Leadership
• Hostesses
• Front Office
• Management
• Hospitality Management